Services

What we help you get ready for

Build to Hold works across two connected areas: meeting the expectations that come with enterprise customers and preparing for what changes when AI becomes part of the product or service. The work may focus on one or both, depending on what your product is facing.

Book an introductory conversation See how we engage

How scope works

The scope depends on what you’re trying to achieve

The work is scoped around what you actually need. Depending on your goal, current environment, and the type of help required, that may mean one capability, several within a service, or a combination across both services.

One capability
Several capabilities within a service
A combination across both services

Service 01

Enterprise Customer Readiness

Help B2B technology companies become ready to win, onboard, serve, and retain enterprise customers.

This goes beyond passing due diligence. It is about making sure the company behind the product can meet enterprise expectations before, during, and after the deal — from how the product is operated and supported to the practices and evidence customers expect to see.

Depending on the goal, areas of work may include:

Product & Service Operations

Strengthen how the product is planned, operated, supported, and experienced so the company can reliably deliver what it promises.

Product management, planning & lifecycle
Development, change & release operations
Service operations, support & incident management
Reliability, service levels & customer experience

Customer Due Diligence Readiness

Prepare for enterprise evaluation by identifying gaps, organizing evidence, strengthening weak areas, and improving how the company responds to customer scrutiny.

Customer requirements & readiness gaps
Evidence & documentation readiness
Due diligence response management
Gap remediation & follow-through

Compliance Readiness

Prepare for certifications, audits, and regulatory requirements commonly requested during enterprise due diligence, including SOC 2, ISO/IEC 27001, and ISO/IEC 42001.

Scope & gap assessment
Required practices & controls
Evidence & documentation
Remediation & certification preparation

AI Requirements, when relevant

Address enterprise customer, governance, evidence, or regulatory expectations related to AI when they become part of the customer relationship.

Customer AI requirements & due diligence
Governance & oversight expectations
Data use & transparency requirements
Regulatory & assurance requirements

Service 02

AI Product Readiness

Help B2B technology companies prepare for what changes when AI becomes part of the product or service.

This is broader than AI governance. It is about making sure AI can be governed, operated, supported, and experienced in a way that meets customer, market, and regulatory expectations.

Depending on the goal, areas of work may include:

AI Governance & Oversight

Define how AI is governed internally, including who makes decisions, where human oversight is required, and how risks are reviewed and escalated.

Governance model & decision rights
Roles & human oversight
Policies & operating guardrails
Risk review & escalation

AI Operations & Reliability

Put the practices in place to operate AI in production, monitor performance, manage changes and dependencies, and respond when AI degrades or fails.

Monitoring & performance
Change & dependency management
Incident response & escalation
Reliability & continuity

Customer & Service Experience

Make sure AI works within the broader customer journey and service experience, not only within the AI interaction itself.

Customer journey & service design
AI-to-human handoffs
Support experience & service quality
Customer communication & feedback loops

Enterprise & Regulatory Requirements

Prepare for the external expectations that emerge from enterprise customers, markets, regulators, and assurance requirements as AI becomes part of the product or service.

Customer AI requirements & due diligence
Regulatory & market expectations
Evidence & documentation
Transparency & assurance requirements

How we engage

Different ways to work together, depending on what you need

The right way to work together depends on the type of help you need. That may mean assessing where things stand, implementing what is needed, supporting a specific event or requirement, or providing ongoing advisory. There is no required sequence.

Assess

Understand where you stand, identify gaps, and define what needs to change next.

Implement

Turn assessment findings into action by putting the required practices, governance, controls, roles, and structures in place.

Support

Get experienced help through a specific customer, certification, audit, AI, or other time-bound readiness need.

Advise

Get ongoing guidance as your product, customers, AI use, and requirements evolve while your team remains in control.

Explore how we engage

Not sure what applies to you?

Tell us what you’re trying to address and what’s in front of you right now. We’ll help determine what needs attention first and what kind of support makes sense.

Book an introductory conversation